- J. contacts Sam and requests purchase of LHT
- J. pays Sam for bicycle, and for shipping
- Sam packs up LHT with bubble wrap, foam, etc (as he has done with many, many other bicycles in the past) and sends it off to J.
- A few days later, J. receives LHT... sort of
|Large dent in top tube|
|Completely mangled Honjo fenders|
- After pick up, carrier nearly immediately denies the claim citing "too little packing material in box." We have to wonder if they even looked at the note left in the box from J.
|"Feel top tube with pad on before removing it. Crushed area matches dent perfectly..."|
- J. requests partial refund and will keep the LHT; Sam agrees
- The following day, Sam and J. discover that the LHT is actually on its way back to Colorado to Sam (per carriers mysterious and unknown) "damage inspection policy"
- J. attempts to stop the return to Colorado since package is still in his state. Sam does same. Both are assured it will remain in J.'s state and that he'll have it the following business day.
- A few days later, LHT shows up in Colorado (at our old address nonetheless)
When the box is picked up at the old address, there is severe damage to the box. Here are just a few images (and believe me, there are holes, slashes and gashes everywhere on the box).
|LHT hub poking out of box|
|Gigantic slit/gash in side of box carrying LHT|
|Top of LHT box gash|
Though it's disappointing and stressful to go through something like this, "Lumpy," as Sam has now decided to call the LHT, is back with us. This was an expensive lesson to learn, but hopefully it can serve as a tip to others down the line: make sure you pack your bicycles well beyond what you think they will need for shipment, and definitely trust your carrier.